Privacy Policy

Effective Date: May 14, 2026

SMS Consent and Mobile Information Notice: Brilliance Systems, LLC does not sell, share, or transfer mobile opt-in data, SMS consent, or phone numbers collected for SMS purposes to any third parties or affiliates for any purpose, including marketing, promotional, or lead generation activities. This information is used solely by Brilliance Systems to communicate directly with our clients regarding their services.

Brilliance Systems, LLC ("Brilliance Systems," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding that information.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you voluntarily provide to us, including:

Contact Information: Name, business name, email address, telephone number, and mailing address, typically submitted through our Contact Us form, in correspondence with us, or as part of a signed service agreement.

Business Information: Information about your organization, technology environment, and IT support needs that you share with us in the course of evaluating or receiving our services.

Service Data: Information generated through our delivery of managed IT services, including support tickets, communications, and records related to work we perform on your behalf.

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, and pages viewed, for the purpose of operating and improving the site.

2. How We Use Your Information

We use the information we collect to:

- Respond to inquiries submitted through our Contact Us form or other channels

- Provide, manage, and support the managed IT services we offer

- Communicate with clients about service updates, support tickets, scheduled maintenance, system alerts, and appointment coordination

- Send administrative communications such as invoices, agreements, and service-related notices

- Comply with legal obligations and protect our rights

We do not sell your personal information.

3. SMS Communications and Mobile Information

When you provide your phone number to Brilliance Systems — whether through our Contact Us form, in a signed service agreement, or by initiating contact with us directly — you consent to receive SMS text messages from us related to your inquiry or services. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Types of messages you may receive include: responses to inquiries, support ticket updates, scheduled maintenance notifications, system alerts, service status updates, and appointment coordination. We do not send marketing or promotional SMS.

4. How We Share Information

Mobile phone numbers, SMS opt-in consent, and mobile information collected by Brilliance Systems are NEVER shared, sold, or transferred to any third parties or affiliates under any circumstances, including for marketing, promotional, or lead generation purposes.

For all other types of information, we do not sell, rent, or trade your personal information. We may share non-SMS information only in the following limited circumstances:

Service Providers: With trusted third-party vendors who help us operate our business (for example, our remote monitoring and management platform, billing systems, or contract management tools). These providers are contractually obligated to handle your information securely and only for the purposes we authorize. Mobile phone numbers and SMS opt-in data are excluded from any sharing with service providers.
Legal Requirements: When required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Brilliance Systems, our clients, or others.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, in which case any successor would be bound by this Privacy Policy. SMS opt-in data and consent are not transferable.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Choices

You may:

Opt out of SMS at any time by replying STOP to any text message from us

Request access to or correction of your personal information by contacting us

Unsubscribe from email communications by following the unsubscribe instructions in our emails or contacting us directly

8. Children's Privacy

Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Brilliance Systems, LLC

PO Box 11

Hernando, MS 38632

Email: info@brilliance-systems.com

Phone: (662) 469-3588